Refund policy

Return & Refund Policy

At Kong Arm Wrestling, we manufacture and inspect our products carefully before dispatch. We want you to receive your order in proper condition. Please read the following policy carefully before placing an order.

1. Order Cancellation

Orders can be canceled within 1 hour of placing the order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

2. Returns After Delivery

Once an order has been successfully delivered, returns and refunds are generally not accepted.

However, exceptions may be considered in cases such as:

  • Product damaged during transit

  • Wrong product received

  • Manufacturing defect

  • Other exceptional circumstances approved by Kong Arm Wrestling

Each case will be reviewed individually.

3. Damaged Product

If your product arrives damaged, you must contact us within 1 day of delivery.

Please provide clear photographs and/or videos showing:

  • The damaged product

  • The outer packaging

  • The shipping label

  • Any visible damage to the package

We may request additional information or evidence to verify the issue.

After reviewing the case, Kong Arm Wrestling may provide a replacement, exchange, or other appropriate resolution.

4. Wrong Product Received

If you receive a product different from the product ordered, please contact us within 1 day of delivery.

After verification, we may arrange an exchange or replacement at no additional product cost.

5. Exchange Due to Customer Preference

If the product is delivered in good condition but you wish to exchange it due to size, colour, preference, or any other reason not related to a defect or shipping damage, the exchange may be accepted at the discretion of Kong Arm Wrestling.

In such cases, the customer may be required to pay the applicable:

  • Exchange charges

  • Forward shipping charges

  • Return shipping charges

  • Handling charges, where applicable

The product must be unused, undamaged, and in its original condition and packaging, where applicable.

6. Refunds

Refunds will only be provided where Kong Arm Wrestling determines that a refund is applicable under this policy.

Where a refund is approved, the refundable amount will be processed through the applicable payment method.

Any applicable shipping, return, exchange, or other charges may be deducted from the refundable amount where permitted under this policy.

7. RTO / Order Not Received

If an order is not delivered because the customer:

  • Refuses to accept the shipment

  • Is unavailable after multiple delivery attempts

  • Provides an incorrect or incomplete address

  • Provides an incorrect or unreachable phone number

  • Fails to coordinate with the courier

  • Does not collect the shipment from the courier/local delivery facility

and the shipment is returned to Kong Arm Wrestling as RTO (Return to Origin), the actual forward delivery/shipping charges and RTO/return shipping charges incurred by Kong Arm Wrestling will be deducted from the amount paid by the customer.

The remaining eligible amount, if any, will be refunded.

Example:
If you paid ₹1,000 and the actual forward shipping charge is ₹100 and the RTO charge is ₹100, ₹200 will be deducted and ₹800 will be refunded.

Actual charges may vary depending on the shipment weight, destination, courier, and applicable courier rates.

8. Re-Shipping After RTO

If you request the order to be shipped again after it has been returned to Kong Arm Wrestling, you will be required to pay the applicable re-shipping/forward delivery charges before the order is dispatched again.

9. Exceptional Cases

In exceptional circumstances, Kong Arm Wrestling may, at its discretion, offer an alternative resolution instead of a refund, such as allowing the eligible amount to be used toward the purchase of another product from our website.

10. Contact Us

For any return, refund, or exchange request, please contact us:

Kong Arm Wrestling
Meerut, Uttar Pradesh
PIN Code: 250004, India

Email: kongarmwrestling@gmail.com
Phone: +91 8979518350

Please include your order number, registered phone number, and relevant photographs/videos when contacting us regarding an issue with your order.